Returns & Exchanges

Due to the perishable nature of our products, OREO does not accept returns of food items to ensure the highest safety and quality standards for all customers. If your order arrives damaged or incorrect, we are committed to making it right through a replacement or refund.

1

Contact Support

Reach out to our customer care team within 7 days of delivery with your order number and details regarding the issue.

2

Submit Documentation

Provide clear photographs of the damaged packaging or incorrect items to help our quality assurance team investigate the claim.

3

Verification Review

Our team will review your request within 48 hours to determine eligibility for a complimentary replacement or a full refund.

4

Resolution

Once approved, a new shipment will be dispatched immediately, or a credit will be applied to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing